Debt Collection: The how-tos Read the blog ❯

SolarQuotes

SolarQuotes’ fast growth meant invoices got neglected. And before long, cash got tight. Debtor Daddy helped the SolarQuotes team get on top of the situation. Now there’s an extra $118,000 in the bank, and happy prompt paying customers.

SolarQuotes solves late payment with Debtor Daddy

Chantel, co-owner at SolarQuotes

Chantel and the team at SolarQuotes have been sourcing qualified sales leads for the solar industry in Australia for the past ten years. Hundreds of solar installation businesses across Australia rely on them to keep their sales pipeline full while they’re off quoting and installing.

SolarQuotes have finely tuned their invoicing and payment processes to ensure their invoices get to the top of the pile when it comes to getting paid. Debtor Daddy has been key to their success.

Customers were paying slowly

“Without consistent follow up, customers typically become slower payers over time. We were looking for ways to automate our receivables management whilst maintaining a personal service”, says Chantel, co-owner at SolarQuotes.

As SolarQuotes grew it became harder to maintain a consistent collections process. Customers were paying slower and an increasing amount of cash was being tied up in debtors.

On any given month it wasn’t uncommon to have a third of all invoices falling overdue.

The easiest way to make cash flow

Things had to change, so Chantel and the SolarQuotes team reached out to Debtor Daddy. They found it was surprisingly easy: “From getting set up to ongoing support, the team at Debtor Daddy are brilliant. The communication is great and I’m never left wondering about the status of our receivables”.

Then Debtor Daddy set to work with carefully-crafted automated emails and follow up phone calls that respected clients and took the load off Chantel and the team. “Debtor Daddy reminds and calls customers that I don’t have time to call. The result is that they pay faster”, says Chantel.

“Just like one of our team”

However, the decision to get Debtor Daddy on board wasn’t an easy one. “I wasn’t sure Debtor Daddy would understand our business or treat our customers with the care they deserve. I was worried they’d be calling from an offshore call centre. Thankfully Megan took the time to learn about our business and our products. And after listening to her calls I now have no reservations about her contacting my customers at any time. Debtor Daddy is just like one of our team”, says Chantel.

Happier customers

“Reminder calls and emails happen automatically every month like clockwork. We get paid faster, our customers are happy, and I can spend my time on other things. One benefit we hadn’t anticipated is – thanks to Megan – calls can happen much earlier – at just 8 days overdue. This has been key, training our customers to pay on average ten days faster and increasing our cash in the bank by $118k”, says Chantel.

SolarQuotes’ success with Debtor Daddy has not only trained their customers to pay invoices faster, it’s also reduced their risk. Invoices more than 60 days overdue have been dramatically reduced by 75 percent in just 60 days.

“If you’re not using Debtor Daddy to manage your receivables, I highly recommend you do. In just 60 days our investment of $345 resulted in an extra $118,000 in the bank, better service and happier customers”.

SolarQuotes was last modified: April 12th, 2018 by matt
  • Client SolarQuotes
  • Date July 21, 2017
  • Tags Services
Debtor Daddy

Remind  Pricing  

Starter
Businesses up to $2M turnover

Professional
Businesses up to $5M turnover

Enterprise
Businesses over $5M turnover

   

$49/month

$89/month

POA

Invoices*   Up to 100 Up to 500 Unlimited
Calls    Pay-as-you-go**  Pay-as-you-go**  Pay-as-you-go**
Daily activity report  
Performance report   - Monthly Weekly
Email & live chat support***   Unlimited Unlimited Unlimited
Phone support***   - Unlimited Unlimited
Works with Xero, MYOB, Quickbooks  
Custom software integrations   - -
Custom reporting   - -

* Invoice count based on number of invoices managed by Debtor Daddy each month.
** Buy prepaid call credits from within the Debtor Daddy app from $4.25/call, as and when you need them.
*** Subject to Debtor Daddy fair use policy.

Call  Pricing  

Starter
Businesses up to $2M turnover

Professional
Businesses up to $5M turnover

Enterprise
Businesses over $5M turnover

   

$90/month

$250/month

POA

Invoices*   Up to 100 Up to 500 Unlimited
Calls   Up to 15** Up to 50** Unlimited**
Daily activity report  
Performance report   - Monthly Weekly
Email & live chat support***   Unlimited Unlimited Unlimited
Phone support***   - Unlimited Unlimited
Works with Xero, MYOB, Quickbooks  
Custom software integrations   - -
Custom reporting   - -

* Invoice count based on number of invoices managed by Debtor Daddy each month.
** Buy prepaid call credits from within the Debtor Daddy app from $4.25/call, as and when you need them.
*** Subject to Debtor Daddy fair use policy.

Remind + Call Pricing  

Starter
Businesses up to $2M turnover

Professional
Businesses up to $5M turnover

Enterprise
Businesses over $5M turnover

   

$139/month

$339/month

POA

Invoices*   Up to 100 Up to 500 Unlimited
Calls   Up to 15** Up to 50** Unlimited
Daily activity report  
Review meeting   - Monthly Weekly
Performance report   - Monthly Weekly
Email & live chat support***   Unlimited Unlimited Unlimited
Phone support***   - Unlimited Unlimited
Works with Xero, MYOB, Quickbooks  
Custom software integrations   - -
Custom reporting   - -

* Invoice count based on number of invoices managed by Debtor Daddy each month.
** Buy prepaid call credits from within the Debtor Daddy app from $4.25/call, as and when you need them.
*** Subject to Debtor Daddy fair use policy.