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Geek IT deals with difficult debts

Geek IT are an outsourced information technology service who help small and medium businesses accomplish big things with their IT, and use Debtor Daddy’s Collect product for debt recovery. Their whole enterprise approach is centred around a close partnership with their customers as an extension of their internal IT team. With operational aspects of their business outsourced around accounting and finance, credit control had been tricky for their team, until now. Geek IT Office Manager, Tonia chats with us about how utilising Debtor Daddy has transformed their in-house credit control management.

Geek IT team

Leaders at Geek IT

Difficult debts

Geek IT had debts dating back 2 – 3 years, with a handful of particularly difficult customers. The team has not been sure as how to manage these debts, Tonia, who is responsible for credit control said “everyone seems to hide from them like an ostrich with their head in the sand”. Consequently, nothing has been done about these debtors. Understandably, Geek IT were keen to try Debtor Daddy’s new product, Collect, where with one-click, a debt can be escalated to a partnering debt collection company.

Tonia understood and empathised with some of the debtors who were in difficult situations, however, they were providing add-on services which Geek IT had already paid. Geek IT were carrying the cost and wages for this work. Tonia needed a friendly yet more forceful way of recovering these debts, some of which they had actively chased for many months, even years with continued non-answered or returned calls, and countless broken promises.

Using Collect

Initially Tonia was a little skeptical about using Collect the first time; but was pleasantly surprised when a $8,850 debt was paid within 10 working days. The Geek IT team had spent considerable time chasing this account over 10 months.

Tonia found Collect “very easy and fast to use.”

“I like the way it’s idiot proof. You are guided through step by step, and you are reminded before you send the debt for collection. You are also reminded of all the checks and balances to do before you send the debtor over to the collection provider, partnered with Debtor Daddy.”

Tonia said the collection process with Debtor Daddy’s debt collection partner was excellent. They work with you in defining a method to attain the debt, and provide updates on the status of each debt every two days.

Tips for those starting to use Collect

Tonia says “you don’t really need any tips, you just follow the steps and trust that it’s in control, because it is”.

 

Thank you to the team at Geek IT for sharing their story and helping us create this article.

Geek IT deals with difficult debts was last modified: July 9th, 2018 by Nicolette Dellow
  • Client Geek IT
  • Date July 4, 2018
  • Tags IT, Services
Debtor Daddy

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Invoices*   Up to 100 Up to 500 Unlimited
Calls   Up to 15** Up to 50** Unlimited**
Daily activity report  
Performance report   - Monthly Weekly
Email & live chat support***   Unlimited Unlimited Unlimited
Phone support***   - Unlimited Unlimited
Works with Xero, MYOB, Quickbooks  
Custom software integrations   - -
Custom reporting   - -

* Invoice count based on number of invoices managed by Debtor Daddy each month.
** Buy prepaid call credits from within the Debtor Daddy app from $4.25/call, as and when you need them.
*** Subject to Debtor Daddy fair use policy.

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Starter
Businesses up to $2M turnover

Professional
Businesses up to $5M turnover

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Businesses over $5M turnover

   

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Invoices*   Up to 100 Up to 500 Unlimited
Calls   Up to 15** Up to 50** Unlimited
Daily activity report  
Review meeting   - Monthly Weekly
Performance report   - Monthly Weekly
Email & live chat support***   Unlimited Unlimited Unlimited
Phone support***   - Unlimited Unlimited
Works with Xero, MYOB, Quickbooks  
Custom software integrations   - -
Custom reporting   - -

* Invoice count based on number of invoices managed by Debtor Daddy each month.
** Buy prepaid call credits from within the Debtor Daddy app from $4.25/call, as and when you need them.
*** Subject to Debtor Daddy fair use policy.