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CATALYST CONDO MANAGEMENT

Achieving a 54% reduction in 90+ days overdue

by automating accounts receivables
25%
reduction in the total amount overdue.
56%
reduction in the amount overdue 30+ days.
54%
reduction in the amount overdue 90+ days.

THE BUSINESS

Offering AR as an included service

Catalyst Condo Management Ltd (Catalyst Condos) is a Canadian-based condo management company. They oversee 82 condominium buildings covering approximately 4,700 doors across Alberta and 82 Xero accounts. At any given time, around 9% of units across those 4,700 doors have money owing. Catalyst Condos is unique in the condo management space. Unlike other condo management companies, accounts receivable collections is included in their standard offering and not charged at an additional hourly rate.
INDUSTRY: CONDO MANAGEMENT
BUSINESS SIZE: MEDIUM
CUSTOMER SINCE: JULY 2020

THE PROBLEM

AR Workflow problems

Before implementing Debtor Daddy, Catalyst Condos felt they weren’t meeting the AR workflow they promised to their boards. The process wasn’t flowing well, and the team didn’t have the time to manage their AR efficiently. Instead, they found themselves being reactive rather than proactive in their debtor management.

Fabrice Vermeer, Associate Director of Finance at Catalyst Condo Management, went searching for a solution and found Debtor Daddy. Fabrice was adamant that she would only sign-up for a solution if it delivered 100% on their needs. Debtor Daddy did just that.

THE SOLUTION

Automating Accounts Receivables

Implementation was a breeze. Fabrice worked with the Debtor Daddy team to develop a workflow that reflected the needs of Catalyst Condos. This included how often reminders would be sent, the wording of notices and when to include calls. Best of all, with the Debtor Daddy team supporting them through the process, Fabrice’s team was able to focus on their AR and not loose time on the technical set-up.

What Fabrice really appreciated during implementation, and to this day, is the two-way nature of the relationship with the Debtor Daddy support team. Customer feedback is always welcome, and the support provided is always fast and helpful.

“It’s pretty simple to set up. Now as we onboard new properties, it’s just another step in our workflow – add to Debtor Daddy and enable it.”
Fabrice Vermeer, Associate Director of Finance

“We’ve never had better AR than since we implemented Debtor Daddy.”
Fabrice Vermeer, Associate Director of Finance

Looking at the pilot building group that Catalyst Condos connected to Debtor Daddy, the results speak for themselves. Since implementation, the condo building group has recorded:
  • a 25% reduction in the total amount overdue
  • a 56% reduction in the amount overdue 30+ days
  • a 54% reduction in the amount overdue 90+ days
  • Debtor days more than halving

THE RESULTS

AR has never been better

So, did Debtor Daddy solve the problem? Yes.

Before Debtor Daddy, condo boards would be chasing Catalyst Condos to get reports on what work was being done to manage accounts receivables. Now with Debtor Daddy, Fabrice and the team are able to quickly pull AR activity reports and show the exact amounts being collected. As a result, the condo boards they work with can focus on what they really need to, rather than worrying about their credit control.

“It’s one of the things we use in our pitches to condo boards – we promote how great Debtor Daddy is for their accounts receivable. We are excited to boast how this software handles AR workflows and sends reminders to people who have money outstanding.”

Since implementing Debtor Daddy across their properties, the team has saved a ton of time and has had far more positive interactions with its condo boards when it comes to account receivables. With Debtor Daddy automating the workflow, the team no longer has occurrences where they have to drop everything to chase AR. The software has saved time and resources for both the Catalyst Condos team and their condo boards, and positive results are clear all round.

Try Debtor Daddy for free

Register now for a free 14-day trial. Get full access to Debtor Daddy’s AR automation software and see the difference putting your AR on autopilot can make to your business. No credit card required.

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Book a call and see how putting your AR on autopilot with Debtor Daddy can save you time, get you paid faster and free up your mind to focus on high-value work.

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Catalyst Condo Management was last modified: May 17th, 2022 by Lucy Stewart
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Catalyst Condo Management was last modified: May 17th, 2022 by Lucy Stewart
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