Get a dedicated receivables manager on your team to make collection phone calls on your behalf.
Collection phone calls, made easy
Select the customers you want us to call, or use rules to assign automatically
Monitor call notes and recordings and stay in the loop at every stage in the process
Seamless escalation from email reminders to phone calls so no invoice gets left behind
No more awkward phone calls
HOW DOES IT WORK?
Log-in to Debtor Daddy, select the customers you want us to call, then move them to CONTROL. From the new CONTROL console you can monitor progress, see call notes and stay in the loop at every step.
WHO MAKES THE CALLS?
Calls are made by our New Zealand-based calling team (Jessica & Megan).
WHAT DO YOU SAY?
All calls are polite, friendly and made as if we’re part of your credit control team. Taking this approach makes it feel more like a customer service call rather than a collection call in the first instance.
ARE THE CALLS RECORDED?
Yes, all calls are recorded. We can send you recordings upon request.
HOW MANY CALLS DO YOU MAKE?
Typically only one phone call is required. We’ll call again 7 days later if the invoice (or account) has still not been paid as promised. After two calls the account is assigned back to you for further instruction.
WHAT COUNTS AS A PHONE CALL?
The phone call must be connected to your customer (or their voicemail) in order consume a phone call credit.
DO YOU LEAVE A VOICEMAILS?
Yes. We’ll leave a voicemail after three unsuccessful attempts to speak to your customer.
WHAT IF AN INVOICE IS DISPUTED?
We’ll log notes in Debtor Daddy with the details of the dispute and assign back to you for further instruction.